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| Global Systems Manager | RFID & Asset Tracking | POS Technology | DigiPoS Services | DigiPoS Software as a Service |
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MINIMISING COST – MAXIMISING UPTIME
The DigiPoS Systems Group services division has established a reputation in the Retail marketplace unmatched in terms of quality and expertise. Customer driven demand for the range of specialist Retail support services ensures that our global network of Retail experienced staff deliver bespoke services, 365 days of the year. With a mature global support and logistics infrastructure, our trained engineers and staff service the widest range of multi-vendor PoS and back office hardware systems.
At a local level service and support are managed via a central fully automated service centre, where a state of the art front end call management and escalation system ensure rapid response and measurement at each stage, through to final problem resolution. Staffed by dedicated and experienced response teams, DigiPoS Services ensure that thousands of retailers across the Globe maximise their own service performance levels and uptime in front of their own customers. Continued investment in resources, training and personnel ensure the maintenance of the highest standards of customer care and response.
Centrally, additional support services for retailers cover asset management, reporting, on-site repair, installation and project management along with system build, test and configuration. The requirements of every Retailer are of course very individual and therefore all services are tailored according to specific requirements with contracts established against rigorous Service Level Agreements.
The DigiPoS suite of ‘Designed for Retail’ solutions has established a reputation within the sector for innovation and value – as thousands of Retailers have adopted the new performance standards the systems deliver. Global Retail customers include organisations such as Warner Brothers Cinemas, Clicks of South Africa, Virgin Mobile and Vodacom.
The Company’s geographical presence enables the broadest technology offering and options and customers are able to benefit from this extensive experience of supplying systems and implementation of projects. Furthermore it means all DigiPoS customers are able to capitalise on relationships with Best of Breed manufacturers from across the world in all aspects of technology backed up by the Services Group providing the essential maintenance, repair and support elements critical to maximising Retail Technology performance.
DigiPoS Global In-Store Services
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