The in store PoS system is a critical component in successful retailing, affecting efficiency and ultimately profitability. Minimising the cost of systems whilst maximising their operating time are important factors in Retail operations. Often expensive maintenance coverage, on-site engineering visits to diagnose a fault  and ultimately a field based repair has been the only way forward. Retailers have faced the issue of extended downtime, the expense of additional engineer call outs for problem assessment of the PoS at the retail store level with that cost potentially repeated across hundreds of stores and thousands of PoS systems.

 

Digipos Store Solutions has designed and developed an integrated solution to directly combat this problem - the Global Systems Manager - (GSM). This web based solution works on a completely different premise  by operating in real-time  - GSM is an internet based diagnostics tool that enables remote interrogation of in-store PoS equipment, as soon as any health or functionality issues are identified. Now, remotely, Service Engineers are able to specifically identify the potential problem issues without the need to dispatch Field Service staff.  GSM actually monitors the "state of health" of the whole retail all Pos installations, sending out automated alerts, service engineers can proactively monitor the health status of all connected devices.

 

GSM enables retailers to access systems remotely and monitor thresholds around a number of parameters including fan speeds, system temperatures, CPU speed, disk errors and more so that as a system collects information on itself, if a threshold is breached (say temperature starts to rise) the system activates a reaction  sending an alert to an email address(es) enabling to take action BEFORE a fault occurs. Corrective steps to be carried out locally, or should a part be required, it can be immediately shipped or dispatched with an Engineer. In addition, GSM can track asset movement and improve overall asset management within the store base.

 

The Global Systems Manager from DigiPoS Systems eliminates the time and expense of wasted call-outs and ensures that PoS units are repaired in the quickest time possible, with minimum disruption. It is a critical tool to help Retailers reduce ownership cost.

ADVANTAGES

•    Improves system uptime and performance

•    Enhances identification/determination of hardware and software problems

•    Expedites problem resolution and store level repair

•    Supports pro-active preventive maintenance

•    Improves asset movement & management

•    Enables real-time and historical reporting

•    Reduces support and ownership cost

•    Asset management across retail

 

“Global Systems Manager delivers the single view of the PoS estate”

 

“Optimising system uptime whilst reducing cost was an elusive goal, now Global System Manager achieves both objectives”